UNCOMPROMISED CALL CENTRE TECHNOLOGY
We make your office-bound or work-from-home call centre more productive
T|Forge is a niche software company with a deep understanding of the call centre industry. The core goal of any call centre is to have the highest productivity per seat. This is exactly what we do; provide cutting-edge solutions exclusively to call centres. With highly productive call centres front of mind, we give our clients the highest probability to win in a highly technology-driven market. Our solutions include fully integratible omnichannel & dialler platforms, advanced BI at a granular level, voice analytics and transcription in most South African languages and dialects, GDPR / POPI compliant Cloud Infrastructure, voice traffic optimising remote working technology, and one of the most advanced and redundant voice networks in the industry.
Remote Call Centres
Most workers are now primarily deskless. With NetMotion we provide a security platform that supports the new normal.
Call centres using mobile data for agents to WFH experience call quality, dropped calls, high data usage , lack of agent device control and visibility, and increased security risk….
- With NetMotion we can ensure perfect voice and data calls while experiencing up to 50% packet-loss.
- Never drop a call again, even if the internet drops.
- Have full cost-control over the data that your agents are using by controlling applications, domains and so much more.
- Our proprietary data-compression technology can save you up to 40% data without compromising the user experience.
Call Centre Cloud
Cloud dialling with unlimited voice calls at super low fixed cost per agent
No long-term commitments
Crazy redundant with carrier-grade voice
Powerful predictive dialling
Let’s integrate to your CRM to increase productivity
The only accredited VICIdial provider in South Africa with over 250 Call Centre Clients.
Successfully scale VICIdial in the cloud with our high-availible PureStorage Cloud IT Infrastructure.