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010 035 0909
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  • Home
  • Solutions
    • Call Centre Cloud
    • VICIdial
    • T|Forge APN
    • NetMotion
      • NetMotion – How It Works?
      • NetMotion Traffic Optimisation
      • NetMotion Security
      • NetMotion Performance Analytics & Diagnostics
      • NetMotion Adaptive Policy Management
    • CC Speech Analytics
    • Verify and CLI Spam Protect
      • CLI Spam Protect
      • CLI Verify
      • Mobile CLI Spam Protect
    • IVR
  • Partner Program
  • Company
    • Governing Body
    • General Management Team
  • Resources
    • Articles
    • Documentation
      • Support Documentation
      • API Documentation
      • Reseller Documentation
  • Contact Us
    • Contact Us – Support
    • Contact Us – Sales
    • Contact Us – General
    • Careers
  • Support

UNCOMPROMISED CALL CENTRE TECHNOLOGY

We make your office-bound or work-from-home call centre more productive  

 
NetMotion
BPESA
Future soft
Maximus
Simplicity
swordfish
Vertex
PureStorage
Vicidial
 

T|Forge is a niche software company with a deep understanding of the call centre industry. The core goal of any call centre is to have the highest productivity per seat. This is exactly what we do; provide cutting-edge solutions exclusively to call centres. With highly productive call centres front of mind, we give our clients the highest probability to win in a highly technology-driven market. Our solutions include fully integratible omnichannel & dialler platforms, advanced BI at a granular level, voice analytics and transcription in most South African languages and dialects, GDPR / POPI compliant Cloud Infrastructure, voice traffic optimising remote working technology, and one of the most advanced and redundant voice networks in the industry.

Remote call centres

Remote Call Centres

Most workers are now primarily deskless. With NetMotion we provide a security platform that supports the new normal.

Call centres using mobile data for agents to WFH experience call quality, dropped calls, high data usage , lack of agent device control and visibility, and increased security risk….

  • With NetMotion we can ensure perfect voice and data calls while experiencing up to 50% packet-loss. 
  • Never drop a call again, even if the internet drops. 
  • Have full cost-control over the data that your agents are using by controlling applications, domains and so much more.
  • Our proprietary data-compression technology can save you up to 40% data without compromising the user experience. 

 

LEARN MORE

Call Centre Cloud

Cloud dialling with unlimited voice calls at super low fixed cost per agent

No long-term commitments

Crazy redundant with carrier-grade voice

Powerful predictive dialling

Let’s integrate to your CRM to increase productivity

 
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VICIDIAL

VICIdial

The only accredited VICIdial provider in South Africa with over 250 Call Centre Clients.

Successfully scale VICIdial in the cloud with our high-availible PureStorage Cloud IT Infrastructure. 

LEARN MORE

Let's see how we can help you!

YES, PLEASE GIVE ME A SHOUT

Waterfall Point Office Park
Corner of Woodmead Drive and Waterfall Drive
Waterfall
Midrand
+27 10 035 0909
info@teleforge.co.za
sales@teleforge.co.za

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