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NetMotion – Making Microsoft Teams Even Better
Jun 29, 2020
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NetMotion – Introducing Mobile IQ
Jun 29, 2020
NetMotion – Introducing Mobile IQ The NetMotion platform includes MobileIQ, a console for managing and analysing data from your remote devices. With a presence on

NetMotion – Cisco AnyConnect Compare
Jun 29, 2020
NetMotion – Cisco AnyConnect Compare See what happens when we introduce packet loss to a video call; comparing NetMotion with Cisco AnyConnect

NetMotion – Diagnostics Demo
Jun 29, 2020
NetMotion – Diagnostics Demo Things go wrong all the time, but diagnosing exactly why can be a challenge, especially for remote workers. NetMotion dashboards identify

NetMotion – A demonstration of operational intelligence
Jun 29, 2020
NetMotion – A demonstration of operational intelligence The NetMotion platform includes MobileIQ, a console for managing and analysing data from your remote devices. With a

A Skype call … from space
Jun 29, 2020
A Skype call from space We wanted to stretch the limits of NetMotion’s security platform and its ability to keep a video conferencing call running

NetMotion – Making Microsoft Teams Even Better
Jun 29, 2020
NetMotion – Making Microsoft Teams Even Better South Africa is known for it’s intermittent internet whether it be cellular, wi-fi or even FFTH. With a

Your Contact Centre in the Cloud
May 27, 2019
Is your Call Centre still operating in the dark ages? It is time to upgrade and move your Call Centre solution into the 21 Century

How To Lead In Attorney Firms (And Other Professional Firms)
May 7, 2019
Leading Professionals Power, Politics, and Prima Donnas Laura Empson Leading Professionals could very well be the go-to guide for organising and managing professional firms like Attorney

Moving Your Contact Centre To The Cloud
May 6, 2019
It is expected that 83% of businesses will opt for cloud solutions by 2020. “On-premise” was the only option in the past. This has changed with the

Is Your Customer’s Data Protected?
Apr 17, 2019
Is your customer's Data protected? You will create confidence in your clients when they know that their personal data is protected. Giving great service is

Receiving Feedback Sucks – How To Make It Work For You Instead
Mar 15, 2019
As a company, we just finished working through Brene Brown's book Dare To Lead. This is probably one of the best books to help your company

Why Having a Ticket System Is Essential For Your Call Centre
Mar 5, 2019
It is of great importance that Companies put the customer at the centre of what they do. Gartner stated that Customer experience is the new

Why You Need To Make Your Call Centre Cloud Based
Mar 1, 2019
Cloud-based Call Centre technology has taken over the customer service industry. If you haven’t made the move over yet and you are in the customer

Differentiating Your Call Centre – Key Call Centre Agent Qualities
Feb 15, 2019
Your Call Centre agents are representing your company's brand every time they have a conversation with a customer. Call Centre agents should listen carefully to

Best Practices to Implement in your Outbound Call Centre.
Feb 6, 2019
What strategies are you making use of in your Outbound Call Centre to ensure that you are achieving at a high level? Reaching a high

COST EFFICIENT GDPR / POPI COMPLIANCE: ENCRYPTION IS KEY
Jan 29, 2019
How To Ensure POPI / GDPR Compliance For Your Call Centre For the most part, GDPR and POPI are about updating your business processes and

Which Key Qualities Will Improve Customer Service in your Call Centre?
Jan 28, 2019
Customer service should be top priority for your company and your Call Centre. Excellent customer service is one way to gain customer loyalty. The question

Why it is Essential to Identify Customer Issues
Jan 21, 2019
Within the Call Centre environment, the collection of data plays a vital role as it gives your company feedback with regards to interactions with customers,

Satisfying Customers With the Use of The Voice Channel
Nov 28, 2018
With all the new apps available like chatbots, live chat and messaging apps you might think that the voice channel is becoming redundant. This is

How Auto dialers make Call Centres Smarter
Nov 20, 2018
Teleforge recommends that call centres use an auto dialer in their businesses. An autodialer is the base of the strategy; it brings process and logic

How To Resolve Tickets Effectively
Nov 13, 2018
When working in a call centre can be tricky at times. Your customers are all different, the tickets they log can vary from customer to

How To Improve Call Centre Culture
Nov 6, 2018
In a call centre, the optimal culture to have is that where the staff are proud of their work and are happy to deal with

5 Tips for Sales Call Centre Agent Communications
Oct 30, 2018
Customers are reaching out on various diverse channels such as social media, messaging, and phone, challenging call centre sales agents, to turn customers into loyal

Build & Manage Your Call Centre Team Effectively
Oct 23, 2018
Customer service agents play a vital role in your contact centre. You can have an expensive top-notch customer experience platform, but if you and your

Measuring Customer Support ROI
Oct 16, 2018
It is predicted that CX will take over price and product as the key differentiator by 2020, the customer support department must not be considered

Artificial Intelligence for Customer Experience
Oct 11, 2018
When you think Artificial intelligence in relation to customer service the first thing that comes to mind is chatbot. Chatbots have reinvented the approach customers

Must Have Features For Your Customer Support System
Oct 2, 2018
In today’s age, it takes much longer to find clients, and it takes a few minutes to lose them. Clients don’t like to wait; they