Articles

Is your Call Centre still operating in the dark ages? It is time to upgrade and move your Call Centre solution into the 21 Century

Leading Professionals Power, Politics, and Prima Donnas Laura Empson Leading Professionals could very well be the go-to guide for organising and managing professional firms like Attorney

It is expected that 83% of businesses will opt for cloud solutions by 2020. “On-premise” was the only option in the past. This has changed with the

Is your customer's Data protected? You will create confidence in your clients when they know that their personal data is protected. Giving great service is

As a company, we just finished working through Brene Brown's book Dare To Lead. This is probably one of the best books to help your company

It is of great importance that Companies put the customer at the centre of what they do. Gartner stated that Customer experience is the new

Cloud-based Call Centre technology has taken over the customer service industry. If you haven’t made the move over yet and you are in the customer

Your Call Centre agents are representing your company's brand every time they have a conversation with a customer. Call Centre agents should listen carefully to

What strategies are you making use of in your Outbound Call Centre to ensure that you are achieving at a high level? Reaching a high

How To Ensure POPI / GDPR Compliance For Your Call Centre For the most part, GDPR and POPI are about updating your business processes and

Customer service should be top priority for your company and your Call Centre. Excellent customer service is one way to gain customer loyalty. The question

Within the Call Centre environment, the collection of data plays a vital role as it gives your company feedback with regards to interactions with customers,

With all the new apps available like chatbots, live chat and messaging apps you might think that the voice channel is becoming redundant. This is

Teleforge recommends that call centres use an auto dialer in their businesses. An autodialer is the base of the strategy; it brings process and logic

When working in a call centre can be tricky at times. Your customers are all different, the tickets they log can vary from customer to

In a call centre, the optimal culture to have is that where the staff are proud of their work and are happy to deal with

Customers are reaching out on various diverse channels such as social media, messaging, and phone, challenging call centre sales agents, to turn customers into loyal

Customer service agents play a vital role in your contact centre. You can have an expensive top-notch customer experience platform, but if you and your

It is predicted that CX will take over price and product as the key differentiator by 2020, the customer support department must not be considered

When you think Artificial intelligence in relation to customer service the first thing that comes to mind is chatbot. Chatbots have reinvented the approach customers

In today’s age, it takes much longer to find clients, and it takes a few minutes to lose them. Clients don’t like to wait; they