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First in South Africa

  • Cloud dialling with unlimited voice calls at super low fixed cost per agent
  • No long-term commitments
  • Crazy redundant with carrier-grade voice
  • Powerful predictive dialling
  • Let’s integrate to your CRM to increase productivity

Call Centre Cloud

Complete Call-Centre-as-a-Service with the most competitive rates in South Africa

SEAMLESS INTEGRATION WITH YOUR CRM

Increase agent productivity; instead of working on disparate and non-integrated systems, we will integrate with your CRM. Allow your agents to stay in your CRM with Teleforge’s Call Centre Cloud that integrates seamlessly with it your CRM/Service Software to feed all the necessary information directly to where it needs to go.

INTEGRATION FACTS:

Easy API integration with your CRM interface

Increase agent productivity with call agents working with one interface, one system, one solution instead of jumping around from application to application

Transforms your browser into a full-featured agent desktop with a phone. 

With Teleforge WebRTC you can embed communications into web-based enterprise tools such as your CRM and build a completely customer-oriented experience.

SEAMLESS INTEGRATION WITH YOUR CRM

T|Forge Call Centre Cloud, the all-inclusive contact centre solution in the cloud. No need to buy, maintain or upgrade hardware or software. Easily add functionality and scale service up or down as you need it. Support multiple contact centres, including at-home agents.

As long as you have an internet connection and a computer, you have a fully functioning call centre with integrated AMD (Answering Machine Detection), IVR, Progressive Dialer, Redundant Call Recordings, comprehensive business analytics and much more. Built on geo-redundant cloud infrastructure and leveraging off the latest in cloud-computing (Pure Storage Technology) Our free trial lets you experience the full power of Call Centre Cloud with no headaches, no hassles, and no commitments.

INTEGRATION FACTS:

Easily add functionality and scale services up or down as you need it

As long as you have an internet connection and a computer, you have a fully functioning call centre

A true cloud architecture that provides continuous improvements

UPTIME, REDUNDANCY & SECURITY

With Call Centres time is money; making uptime & availability everything to a Call Centre. Teleforge uses the latest in Cloud Hyper-converged Technology from Pure Storage to ensure greater than 99.9999% availability – client data is always available, and always protected, with no performance loss, even with active controller upgrades, capacity upgrades, and even complete chassis upgrades. (Read more on our Core Network here.) 

When it comes to Voice Quality & Redundancy; Teleforge has one of the most redundant Voice Networks in South Africa with two Geo-redundant SBCs, each one with its own set of interconnects.

UPTIME, REDUNDANCY & SECURITY FACTS:

Teleforge uses the latest in Cloud Hyper-converged Technology from Pure Storage to ensure greater than 99.9999% availability

Teleforge provides an HA (High Availability) Data architecture

Teleforge has one of the most redundant Voice Networks in South Africa with three Geo-redundant SBCs

Data at Rest Encryption is always on for Teleforge and is secured with AES-256 bit keys shared over many SSDs

IMPROVED CONTACTABILITY AND ANSWERED CALL RATIOS

You’re likely being asked to deliver better results with fewer resources. The Call Centre Cloud Dialer dramatically improves contactability and answered ratios. The Dialler eliminates dead time between calls; it predicts when agents will be available while having new customers on the phone ready for them – reducing time spent dialling and waiting for no-answers. You can quickly increase talk time from your agents by up to 300%; in other words, agents enjoy more talk time and less dead time.

IMPROVED CANTACTABILITY FACTS:

Increase agent productivity by up to 300%

Significant improvement in contactability and answered ratios bypassing True-Caller completely 

Up to 50-minutes talk time per hour (TTH) per agent with T|Forge’s productivity tool

Win up to 1 hour back per day per agent with Automatic Voicemail Detection (AMD) and by eliminating ring time.

UNRIVALED PRICING MODEL

First in South Africa with an All-inclusive, Unlimited Voice Calls * Contact-Center-as-a-Service Solution.  As a proudly South African software company that develops our own products, we can offer the most competitive solution costs and voice rates in South Africa.  Pay as little as R899 per month per agent that includes unlimited voice minutes .

PRICING FACTS:

Call Centre Cloud Unlimited: Pay a fixed cost of as little as R899 per month per seat that includes unlimited voice minutes to all South African destinations

Call Centre Cloud Plus: Call Centre Cloud with or without the Progressive Dialler, for as little as R199 per month per seat. Voice rates are based on call volumes and guaranteed to be the lowest in the industry.

Let's see how we can help you!

ALL FEATURES

Contact Centre Cloud is an IP telephony solution that provides agents with the tools and information they need to excel while providing managers with the tools to ensure a highly productive and efficient team Contact Centre Cloud is powerful and easy to use, so you get a complete Call Centre Solution that set you up to truly differentiate yourself from the competition. See all features; download the brochure below.

T|FORGE

WHY T|FORGE

T|Forge is an SA-based software company focused on developing, providing and supporting cutting-edge voice and call centre products to increase call centre productivity. Call Centre Owners turn to us because South African matters, and we are a Call Centre Technology company, exclusively servicing over 250 Call Centres clients.

popi COMPLIANCE

POPI/GDPR COMPLIANCE

Ensure POPI / GDPR Compliance For Your Call Centre. For the most part, GDPR and POPI are about updating your business processes and leveraging technology to handle personal data you collect about EU and SA citizens, respectively. You must be able to obtain, update, restrict, and/or destroy data specific to a citizen’s request.