FIRST IN SOUTH AFRICA

Cloud dialling with unlimited voice calls at super low fixed cost per agent
No long-term commitments
Crazy redundant with carrier-grade voice
Powerful predictive dialling
Let’s integrate to your CRM to increase productivity

 

“Hey, if banks and insurance companies can trust us…

You should too…”

CALL CENTRE CLOUD

Complete Call-Centre-as-a-Service with the  most competitive rates in South Africa
SEAMLESS INTEGRATION WITH YOUR CRM

Increase agent productivity and agent ease with a single from your own CRM, instead of
working on disparate and non-integrated systems. Allow your agents to stay in your CRM with
Teleforge’s Call Centre Cloud integrating seamlessly with it your CRM/Service Software to feed all the necessary information directly to where it needs to go.

INTEGRATION FACTS: 

  • Easy API integration with your CRM interface
  • Increase agent productivity with call agents working with one interface, one system, one solution instead of jumping around from application to application
  • Transforms your browser into a full-featured agent desktop with a phone. 
  • With Teleforge WebRTC you can embed communications into web-based enterprise tools such as your CRM and build a completely customer-oriented experience

 

COMPLETE CLOUD BASED SOLUTION

Teleforge Contact Centre Cloud, the all-inclusive contact centre solution in the cloud. No need to buy, maintain or upgrade hardware or software. Easily add functionality and scale service up or down as you need it. Support multiple contact centres, including at-home agents.

CLOUD SOLUTION FACTS: 

  • Easily add functionality and scale services up or down as you need it
  • As long as you have an internet connection and a computer, you have a fully functioning call centre
  • A true cloud architecture that provides continuous improvements

 

UPTIME, REDUNDANCY & SECURITY

With Call Centres time is, in fact, money; making uptime & availability everything to a Call Centre. Teleforge uses the latest in Cloud Hyper-converged Technology from Pure Storage to ensure greater than 99.9999% availability – client data is always available, and always protected – with no performance loss, even with active controller upgrades, capacity upgrades, and even complete chassis upgrades. (Read more on our Core Network here.) 

When it comes to Voice Quality & Redundancy; Teleforge has one of the most redundant Voice Networks in South Africa with three Geo-redundant SBCs, each one with its own set of interconnects.

UPTIME, REDUNDANCY & SECURITY FACTS:

  • Teleforge uses the latest in Cloud Hyper-converged Technology from Pure Storage to ensure greater than 99.9999% availability
  • Teleforge provides an HA (High Availability) Data architecture
  • Teleforge has one of the most redundant Voice Networks in South Africa with three Geo-redundant SBCs
  • Data at Rest Encryption is always on for Teleforge and is secured with AES-256 bit keys shared over many SSDs

 

IMPROVED CONTACTABILITY AND ANSWERED CALL RATIOS

You’re likely being asked to deliver better results with fewer resources. The Contact Centre Cloud Dialer dramatically improves contactability and answered ratios. The Dialer eliminates the dead time between calls; it predicts when agents will be available while having new customers on the phone ready for them – this reduces time spent dialling and waiting for no-answers. You can easily increase talk time from your agents by up to 300%; in other words, agents enjoy more talk time and less dead time.

IMPROVED CANTACTABILITY FACTS:

  • Increase agent productivity by up to 300%
  • Significant improvement in contactability and answered ratios by passing True-Caller completely 
  • Up to 50 minutes talk time per hour (TTH) per agent with Teleforge’s productivity tool
  • Win up to 1 hour back per day per agent with Automatic Voicemail Detection (AMD) and by eliminating ring time.

 

UNRIVALED PRICING MODEL 

First in South Africa with an All-inclusive, Unlimited Voice Calls * Contact-Center-as-a-Service Solution.  As a proudly South African software company that develops our own products, we can offer the most competitive solution costs and voice rates in South Africa.  Teleforge offers two highly competitive and unique billing models:

 

PRICING FACTS:

  • Call Centre Cloud Unlimited: Pay a fixed cost per month per seat that includes unlimited voice minutes to all South African destinations
  • Call Centre Cloud Plus: Call Centre Cloud with or without the Progressive Dialer, at a fixed cost per month per seat. Voice rates are based on call volumes and guaranteed to be the lowest in the industry.

 

ALL FEATURES

Contact Centre Cloud is an IP telephony solution that provides agents with the tools and information they need to excel while providing managers with the tools to ensure a highly productive and efficient team Contact Centre Cloud is powerful and easy to use, so you get a complete Call Centre Solution that set you up to truly differentiate yourself from the competition. See all features; download the brochure below.

WHY TELEFORGE

Teleforge is a SA-based software company focused on developing, providing and supporting cutting-edge voice and call centre products to increase call centre productivity.  Call Centre Owners turn to us because:  

Being South African matters. Teleforge is a SA-based Call Centre Technology company, exclusively servicing over 250 Call Centres clients.

POPI/GDPR COMPLIANCE

Ensure POPI / GDPR Compliance For Your Call Centre. For the most part, GDPR and POPI are about updating your business processes and leveraging technology to handle personal data you collect about EU and SA citizens respectively. You must be able to obtain, update, restrict, and/or destroy data specific to a citizen’s request.

 

Fnd out why our clients love working with us

Allow us to help your company like we are helping the hundreds of happy customers we serve daily